Bring fans closer to the live-action (match, off-site)
This is where it can feel like you’re trying to compete with yourself as naturally there is a buzz around the live-action, that you’re trying to augment with the efforts previously mentioned, but here you are trying to engage the fans who are not at the venue. These should be complementary elements - catering to both groups competing elements, but really they should be complementary - catering to both groups of fans equally well by fulfilling their different needs.
Engaging with fans away from the stadium is crucial. No matter the capacity of your venue, be it a few thousand or over 100,000, there are always going to be a high proportion of fans remotely following the action. Therefore these fans must not be neglected. If left to watch the game on TV networks, they are losing everything that we have talked about- the brand identity - they are presented an unbiased view from someone who doesn’t truly care about your team. Making all the action available to the fans and making it immersive, brought to them by their beloved club, is where the difference is.